At ELK Labs USA, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your product(s), we offer a 10-day money-back guarantee from the date of purchase.
How to Return a Product
To initiate a return, please follow these steps:
- Email us at Info@elklabs.com with your order number, date of purchase, and the last four digits of the credit card used for the purchase.
- Our customer service team will review your return request and guide you through the process.
Return Conditions
- Return Window: You have 10 days from the date of purchase to request a return.
- Product Condition: The returned item must be in its original condition and packaging.
- Return Shipping: The customer is responsible for covering shipping costs for the returned product.
- Refund Processing: Once your return is processed, we will issue a refund to the original payment method.
Please note that returns will not be accepted for products that are damaged, used, or opened beyond initial inspection. We recommend that you return products via a trackable shipping service to ensure its safe arrival.
Exchanges
We currently do not offer direct exchanges. If you need a replacement or a different product, please follow the return process and place a new order.
Questions?
If you have any questions or concerns about our return policy, please feel free to reach out to us at Info@elklabs.com. We’re here to help and ensure your satisfaction.
Thank you for shopping at ELK Labs!