At ELK Labs USA, we are dedicated to providing our customers with fast, reliable, and secure shipping. Below are the details regarding our shipping policies:
Domestic Shipping
We offer free domestic shipping for all orders via FedEx 2nd Day shipping.
For orders over $10,000, we provide free FedEx Priority Overnight shipping.
Shipping Upgrades
If you’d like to upgrade your shipment to FedEx Priority Overnight, there is an additional fee of $30.
Saturday Delivery
Saturday delivery is available for an additional fee of $20.
Please note: Shipping fees are non-refundable.
Insurance and Signature Requirement
All of our shipments are fully insured for the value of the package and require a signature upon delivery. If there is any deviation from the designated delivery date or guidelines, the insurance coverage will be void. Upon receipt, we recommend closely examining the package for any signs of tampering. If you notice any damage or tampering, do not accept the package and contact us immediately.
Shipping Timeframes
- Orders placed after 2 pm on Friday through Sunday will be shipped the following Monday.
- Priority Overnight shipping is only available Monday through Thursday. However, Saturday delivery can be arranged for an additional fee.
Once your item has shipped, you will receive an email with tracking information so you can track your package.
Shipping to P.O. Boxes and APO Addresses
- For P.O. Box billing addresses, we will ship via USPS Registered or USPS Express Overnight, depending on the value of the product.
- USPS Registered Mail can take 3-6 days to arrive. All USPS shipments are fully insured.
- For APO addresses, the insurance limit is $5,000, and shipments must be made via USPS.
International Shipping
For international orders, we offer FedEx International Priority shipping with a flat rate of $110.
Please note:
- Additional customs duties or local taxes may apply and are the responsibility of the customer. It is recommended that customers check with their local customs office to determine applicable rates before placing an order.
- For pieces over 100 years old, we will provide paperwork for customs exceptions as needed.
Contact Us
If you have any questions regarding shipping or need assistance, please feel free to contact us at Info@elklabsusa.com.
Thank you for shopping with ELK Labs USA! We are committed to providing you with exceptional products and service.