Terms & Conditions

Welcome to ELK Labs! By using our website and purchasing our products, you agree to the following terms and conditions. Please read these carefully before proceeding.

1. General Terms

By accessing or using the ELK Labs USA website, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please refrain from using our website and services.

2. Product Information and Availability

We make every effort to provide accurate product descriptions, pricing, and availability on our website. However, we do not guarantee that all information is error-free. ELK Labs reserves the right to correct any inaccuracies or omissions and to update product details as needed.

All product descriptions, pricing, and availability are subject to change without notice. ELK Labs also reserves the right to discontinue any products at any time.

3. Account Registration

Certain features of our website may require registration, and by doing so, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

If you suspect that your account has been compromised, please notify us immediately.

4. Orders and Payment

All orders placed through our website are subject to acceptance. ELK Labs reserves the right to refuse or cancel orders at its discretion, including but not limited to instances where products are unavailable, pricing errors occur, or fraud is suspected.

By submitting an order, you authorize ELK Labs to charge your payment method for the total amount, including shipping fees and taxes.

5. Shipping and Delivery

We strive to process and ship your orders as quickly as possible. Shipping and handling charges are calculated during checkout and depend on the shipping method selected. ELK Labs is not responsible for delays caused by third-party carriers or factors outside our control.

Once your order has shipped, you will receive tracking information to monitor its progress. Any shipping issues must be addressed directly with the carrier.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, please contact our customer service team within 30 days of receiving your order for a return or exchange.

To qualify for a return, the product must be unopened, unused, and in its original packaging. Shipping costs for returns are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a product defect or error on our part.

7. Product Use

Our products are designed for external use only. By using any ELK Labs product, you agree to follow the product instructions provided. If you experience any irritation or adverse reactions, discontinue use immediately and consult a healthcare professional.

We make no medical claims regarding the effectiveness of our products and do not claim to cure, treat, or prevent any disease.

8. Intellectual Property

All content on the ELK Labs website, including text, images, logos, and trademarks, are the property of ELK Labs or its licensors and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of the content without prior written consent.

9. Limitation of Liability

ELK Labs is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use or inability to use our website or products. This includes any damage resulting from errors, omissions, interruptions, or delays in the operation of our website or services.

In no event shall ELK Labs’ total liability exceed the total amount paid for the product(s) purchased.

10. Privacy

Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to our data collection practices.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or related to these terms will be resolved exclusively in the state or federal courts located in Los Angeles County, California.

12. Changes to Terms and Conditions

ELK Labs reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of the page. Please review this page periodically to stay informed of any changes.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

ELK Labs

By using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.